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Customer Service
Duvall Leatherwork is based on the work concept of Handmade! When I say handmade, I truly mean handmade by myself in Kingston, Pennsylvania! This means I personally, as a craftsman, have handled and constructed your product…not a labor force of foreign workers in my workshop! When you purchase a Duvall product, you get my labor…and the price will reflect that! I am a true professional at work and with business! You get what you pay for, and what you get is the BEST! I spend countless hours searching and buying the best raw materials (leather, thread, rivets, buckles, hardware, dyes, finishes) available! Attention to detail comes at a price…Time! My workload is massive…and grows larger everyday! My work is highly desired and demands time to be completed! Being patient is very, very important! I will not take kindly to any demands for quick completions of orders placed, or refunds for orders already placed due to time constraints! I am a professional business person, and I am not in the business of taking your money and never delivering a product! However, you can guarantee an expected wait time of 1 – 2 weeks on orders under or just over $100.00USD and 2-4 months on orders over $150.00USD. If you have any question about a confirmed order, or if you feel you have not given me all the information I need to complete your order Please Contact Me!!! Remember, if the description says I will contact you for certain verifications (size, color, etc.) I WILL! Also remember, if you have not heard from me in a long period, I did not forget about your order! Your order is important to me and will be completed in the order it was received! To obtain the status of an order, enter the confirmation number and click Go!. |
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