Here at Duvall Leatherwork, when we say handmade, we truly mean made by hand in Kingston, Pennsylvania! This means I (Nick Duvall) and my artisan workers have personally, as craftsmen, constructed your order from raw materials to finished product. When you purchase from Duvall Leatherwork, you get our hours of attention to every detail and a masterfully created treasure that will blow you away! It’s not only our products we take pride in; we also pride ourselves on the highest standard of customer service available. We will stop at nothing to ensure your experience with Duvall Leatherwork is of the utmost satisfaction! With this in mind we’d like to answer a few questions that always seem to come up.
How long will I wait for my order to be completed?
Most orders ship within 1-3 days, if there is a delay we will personally contact you. Also, if you have any question about a confirmed order, or if you feel you have not given us all the information we need to complete your order please contact us.
How do I measure myself for a belt?
The most accurate way to measure yourself for an everyday belt is to measure your current belt from inside the buckle all the way down to the adjustment hole you most often use. The overall length of the belt means absolutely nothing to us, so please, never supply that measurement.
Another way of measuring yourself is to add two inches to the waist size of the pants you currently wear. For example if you wear size 36” Levi’s, then order the size 38” belt.
Our belts are sized to fit, one at a time. The measurement you provide will be the size the belt is made. If it does not fit due to a poor measurement, we do require a 15% return fee.
What if belt I ordered does not fit?
Products which require sizes (belts) will not be exchanged for full value because of an incorrect waist size provided by the customer. It is of the utmost importance to provide us with a correct waist measurement. If you receive your order and a belt does not fit, it can be exchanged for the same belt at a different size. Your exchange is subject to a 15% exchange fee so make sure to measure yourself correctly.
If we produce a product with requires a size (belts) and we are at fault for an incorrect size, we’ll gladly exchange your order for the correct size at no cost to you.
Can I customize my order?
We currently do not offer any kind of personal customization such as names, initials, dates, etc. Any other customization can be requested using the CONTACT form.
Will I be informed when my order has shipped?
On the day your order is completed and shipped out the door, you’ll be sent an email notification which explains that the order has been shipped. You will also be provided with any tracking information associated with the order.
What information is needed when shipping a repair or custom job to Duvall Leatherwork?
We receive a lot of work here every day and in order to keep every job in line we must have contact information associated with the job being shipped here. Please print and fill out a copy of our “Shipping & Repair Form”; be sure to include it in the box with your shipment. It gives us all the information we need to repair or make your order as quickly as possible.
Can I subscribe to a Duvall Leatherwork newsletter?
Scroll to the bottom of the page, and fill in your information. Be the first to learn about new products, historical research, leather care, and general information.
What is the best way to contact Duvall Leatherwork?
We are real people that work hard every day and our time is very valuable. The fastest most direct way to contact us is by phone at (570)283-9297. However, if you have an order you’d like to place, please, do it online. Our website is safe, secure, and accurate.
What’s the best thing to put on leather for preservation?
Visit each of the leather care products we sell and read the descriptions completely. No two products are alike and no two products are used for the same thing.