The word “handmade” has special meaning here at Duvall Leatherwork. It means that I, Nick Duvall, and my fellow artisan crafters have personally constructed your order from raw material to finished product. Each piece from Duvall Leatherwork comes with hours of attention revealed in every detail to masterfully create a treasure that will last a lifetime. We take pride not only in our products, we also are proud to offer the highest standard of customer service available. We will stop at nothing to ensure your experience with Duvall Leatherwork is to your utmost satisfaction. With this in mind, we’d like to answer a few questions that always seem to come up.
Most orders ship within one to three days. If there is a delay, we will contact you. Also, if you have any question about a confirmed order, or if you feel you have not given us all the information we need to complete your order, please contact us.
If you provided the incorrect waist size upon ordering, we will gladly exchange it for the correct size belt, however, your exchange is subject to a 15% fee. It is of the utmost importance that you provide us with a correct waist measurement. If you receive your order and a belt does not fit, it can be exchanged for the same belt at a different size.
If it’s our fault that you received the wrong size, we’ll gladly exchange your order for the right size at no cost to you.
We receive a lot of work here daily. In order to keep things moving and avoid confusion, we must have the right information for each job, including how to contact you. Please print and fill out a copy of our Shipping & Repair Form. It gives us all the information we need to repair or make your order as quickly as possible. Be sure to include it in the box when shipping your item.
We are real people who work hard every day. We may always be on the move, but the fastest, most direct way to contact us is by phone at 570-283-9297. if you know what you want and would like to place an order, please do it online. Our website is safe, secure and accurate.